Privacy & Cookie Policy 

Anna’s Nail Bar, located at Walstraat 52, Vlissingen, respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR).
This privacy statement explains which data we collect and why.

PRIVACY POLICY

1. What data do we collect?

We only process data that you voluntarily provide to us, such as:

Name

Phone number

Email address

Instagram or WhatsApp contact

Photos you voluntarily send (e.g., complaint photos)

Appointment details (date, time, treatment)

Payment details (if required for invoicing)

2. Why do we process this data?

We use your data for:

Scheduling appointments

Performing treatments

Customer service & communication

Handling complaints

Administration and invoicing

Fulfilling legal obligations (e.g., insurance handling for complaints)

We do not process unnecessary, sensitive, or medical information unless you voluntarily provide it.

3. How long do we store your data?

Appointments & customer information: up to 12 months

Complaints & damage claims: up to 36 months (insurance requirement)

Photos: only as long as necessary to process the complaint

Invoicing: 7 years (tax obligation)

4. With whom do we share your data?

We do not share your data unless it is strictly necessary:

With our liability insurance in case of an official medical complaint

With legal authorities in cases of threats, fraud, or aggression

With payment providers if you use an external payment app

We never sell your data to third parties.

5. Security

We take appropriate technical and organizational measures to protect your data, including:

Secure devices

Strong passwords

No storage of data on unsecured systems

Deleting photos as soon as they are no longer needed

COOKIE POLICY

1. Which cookies do we use?

Our website may use the following types of cookies:

Functional cookies

Essential for the website to function properly.
Examples: language settings, page loading, appointment buttons.

Analytical cookies

Used only with your consent.
Examples: Google Analytics, to measure visitor behaviour and improve the website.
All data is anonymized.

Marketing cookies

Used only with your consent.
Examples: Facebook Pixel or similar services for advertising.

2. Consent

When you visit our website for the first time, we show a cookie banner where you can:

Accept

Decline

Select which cookies you want to allow

Without your consent, we do not place analytical or marketing cookies.

3. How to delete cookies

You can delete cookies at any time via your browser settings:

Chrome

Safari

Firefox

Edge